How To: Factory Reset Safaricom Neon Ray Pro

Navigate to Yes — delete all user data and press Power.

Enter your phone’s lock code (default is usually 0000 or 1234 ). How to Factory Reset SAFARICOM Neon Ray Pro

Release the Power button when the Safaricom/Neon logo appears, but keep holding Volume Up until the Recovery Mode screen (blue/green text menu) appears. Navigate to Yes — delete all user data and press Power

Press and hold the Volume Up button + Power button simultaneously. How to Factory Reset SAFARICOM Neon Ray Pro

Scroll down and select Device (or "Phone Settings" depending on firmware version).

Use the Volume Down key to navigate to Wipe data/factory reset .

Power off the device completely. Remove and reinsert the battery (if removable) to ensure it is off.