You work for a software company. A loyal customer, Mr. Davis, is threatening to cancel his subscription unless you lower the price.
[SOUND EFFECT: Phone ringing once, then click] English For Business Communication Audio Mp3 Free
Imagine your boss asks for a report by 3 PM, but you are busy. How do you reply? Say this out loud: You work for a software company
Excellent. I will email you the updated proposal within one hour. Thank you for your patience, Mr. Davis. [SOUND EFFECT: Gentle transition chime] English For Business Communication Audio Mp3 Free
"I hear your concern." Use this to show empathy. Do not say "You are wrong." Say "I hear your concern."
"I cannot finish by 3 PM. However, what I can do is send you the draft by 5 PM. Would that work for you?"