Copc Dll -

static InteractionRecord activeInteractions[256]; static int activeCount = 0; static char currentAgent[64] = 0; static char currentSkill[64] = 0;

// Get current service level for a skill (e.g., % answered within X seconds) COPCDLL_API double __stdcall CopcGetServiceLevel(const char* skillGroup); COPC DLL

int __stdcall CopcLogEnd(const char* interactionId, int abandoned) for (int i = 0; i < activeCount; i++) if (strcmp(activeInteractions[i].interactionId, interactionId) == 0) time_t now = time(NULL); double handleTime = difftime(now, activeInteractions[i].startTime); // In real COPC: update handle time, service level stats char buf[256]; sprintf(buf, "End %s, abandoned=%d, handle=%.2f sec", interactionId, abandoned, handleTime); logEvent(buf); // remove by swapping with last activeInteractions[i] = activeInteractions[--activeCount]; return 0; static InteractionRecord activeInteractions[256]

It exports a few functions that could be used by a CTI or reporting system. #ifndef COPCDLL_H #define COPCDLL_H #ifdef BUILDING_COPC_DLL #define COPCDLL_API __declspec(dllexport) #else #define COPCDLL_API __declspec(dllimport) #endif static int activeCount = 0

// Initialize the COPC tracker with agent/skill info COPCDLL_API int __stdcall CopcInit(const char* agentId, const char* skillGroup);